Daily parking permit
Frequently asked questions
Yes. Duration of individual parking sessions per zone is governed by the Ordinance on the Use of Public Parking Lots and Public Garages, which was adopted by the Mayor of the City of Zagreb (Official Gazette of the City of Zagreb 6/14, 18/14, 23/14, 20/15, 23/15, 17/18). Maximum parking time allows the use of public parking lots for all potential customers who have a need to reach the centre of the city.
A daily parking permit (24-hour) is valid for 24 hours, starting from the time of issuance until that very same time on the first subsequent day when parking is charged. During that period, it shall not be possible to pay a parking session by sending a text message.
Yes. Duration of individual parking sessions per zone is governed by the Ordinance on the Use of Public Parking Lots and Public Garages, which was adopted by the Mayor of the City of Zagreb (Official Gazette of the City of Zagreb 6/14, 18/14, 23/14, 20/15). Maximum parking time allows the use public parking lots for all potential customers who have a need to reach the centre of the city.
No. Pursuant to the Decision on Parking Organization and Payment Method (Official Gazette of the City of Zagreb 12/11, 18/13, 22/17, 20/18), Article 54 of the Consumer Protection Act does not apply to the service of providing access to public parking lots.
The fact that a customer purchased a privileged parking permit after he or she obtained a daily parking permit shall not absolve the customer of the responsibility to pay for the said permit.
A proof of parking permit purchase is not a text message sent by the customer, but a text message received by the customer, which informs him or her that the permit has been successfully purchased. If the customer does not receive a return text message within 2 minutes, it shall be considered that the purchase has failed and the customer shall be obligated to use some other parking payment method. A proof of purchase contains the registration plate number, which enables the customer to once again verify the entered data and correct any possible mistakes.
No. Pursuant to Article 18 of the Decision on Parking Organization and Payment Method (Official Gazette of the City of Zagreb 12/11, 18/13, 22/17, 20/18), a valid hourly permit shall be the permit purchased for the parking zone of the public parking lot used.
Such payment cannot be considered a correctly made one, because the purchased parking permit cannot be linked with the vehicle registration plate number that can be verified by the parking attendant, which also means that the time the vehicle stayed parked at the parking lot cannot be tracked.
Payment for parking services in the city of Zagreb is also available to owners of vehicles with foreign registration plate numbers, which is why it is necessary for any combination of letters and numbers to be entered.
Zagrebparking Subsidiary cannot cancel an issued daily parking permit because the user made a mistake when purchasing the parking permit by using payment methods which involve the entering of the registration plate number by the user himself. This is mainly because the Subsidiary has to comply with the Decision on Parking Organization and Payment Method (Official Gazette of the City of Zagreb 12/11, 18/13, 22/17, 20/18), which does not allow for the possibility of cancelling a daily parking permit due to user error, as well as for other reasons indicated in previous answers.
